Products



Below you will find some common questions customers may have. If your question is not answered below, please do not hesitate to contact us at Support Center or by email at sales@ciantechnology.com

  What are the differences between CiAN Technology with the competitors ?
  Your products are fantastic! So why aren't more expensive?
  What value for money do I get when I purchase products at CiAN Technology ?
  How can I buy and register my software ?
  What ordering methods do you provide other than online ?
  How much time will it take for my license to arrive?
  Will I get free software upgrades?
  What is the return policy for your software?
  Can I use my 'Single license' on my all machines?
  Do you offer volume license discounts or can we arrange a special price for a
   multi-license purchase?

  I have registered your software, but lost my registration details - what happens    now?

Q: What are the differences between CiAN Technology with the competitors ?
  A: Our Priority is to meet your expectations with quality software and
personalized services.
We offer Support in a few hours because we are software users as well.
We provide all these because we know you are the most important member of our team.
 
Q: Your products are fantastic! So why aren't more expensive ?
 

A: Most other high-end utilities are targeted to the corporate environment, where prices can be inflated to a level beyond that of average affordability. With our software, we take a different approach. We want to make CiAN's Products available to everyone. We have kept the price low to make it widely available to the general public and we're very happy we've done so. It translates to a good utility for you, and good business for us. It makes sense.

 
Q: What value for money do I get when I purchase products of CiAN
Technology ?
 

A: After we receive your order, we will send you an email with Product Unlock KEY of the product.
Registration also includes:
- Life-time license of the product.
- Free product updates and service releases / fixes.
- Free support service.
- Special discount offers on other products to loyal customers.
- For life-time free upgrades on all versions purchased.

 
Q: How can I buy and register my software?
  A: This simple procedure is applicable to any of the CiAN Products
   

Q: What ordering methods do you provide other than online ?
 

A: Registering our products with RegNow customer service.
By phone, fax, any payment method usable for you can be chosen. Credit card,
bank transfer, phone call, Fax, check and others.

RegNow:
Send a fax: Their Toll Free Fax Number in the US is 1-800-442-3172. Internationally you can fax them at +1 952-646-5604.
Phone ordering: For phone orders and order related questions, the Toll Free Number in the US is 1-877-353-7297. Internationally you can reach them at 1-(952) 646-5331. Phone ordering is available 24 hours per day, 7 days a week.

 
Q: How much time will it take for my license to arrive?
  A: A few minutes after we receive your order, we review them and once the necessary details are verified, we send you an email with Product Unlock KEY of the product and the few steps to follow to unlock your product.
 
Q: Will I get free software upgrades?
  A: As a valuable CiAN Technology Customer you are entitled to upgrades and updates free of cost for the entire life of the product. All the major upgrades and updates are emailed to you within three days of their release, on it is very important to keep updated your data in our records at Customer Record.
 
Q: What is the return policy for your software?
  A: We hope that by providing a trial version, customers can ensure their satisfaction and system compatibility with our software. we do not offer a cash refund. So we recommend that you install and test the evaluation versions before deciding to purchase our software.

We feel that this policy is consistent with other major software retailers world-wide.
 
Q: Can I use my 'Single license' on all my machines?
  A: We offer one license for one machine only. If you need more licenses to work on multiple PC’s, get volume license of our product at discounted price.
 
Q: Do you offer volume license discounts or can we arrange a special price for a     multi-license purchase?
  A: Yes, we offer volume discounts - If you like to purchase multiple licenses for one of our products, you may also contact us at sales@ciantechnology.com for your very special case or check for a special arrangement
 
Q: I have registered your software, but lost my registration details - what now?
  A: It is very important that you save your Original Receipt (at least your Order ID) or Registration Email. In case it is lost, we will need the email address you used while registering, as we will send the registration details only to the same email address.

 
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